Richard is an industry veteran with more than 25 years of AV experience, 22 of which have been at Crestron. He has overseen Customer Support, Technical Support, Advanced Technical Support, Quality Engineering, and Fusion Support. He currently runs the new Professional Community at Crestron. He is responsible for releasing Crestron hardware, software, and firmware updates. He works closely with Crestron Services Providers to ensure they have the proper tools to support Crestron clients. He proudly oversees the Crestron Masters event.